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Contact information

Trade name: Daima & Co.

Email: support@daimacollection.com

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Shipping Policy

What is the shipping policy?

Processing Time

Orders are typically processed within 1-3 business days. Please note that processing times may be longer during peak seasons or promotional periods.

Shipping Methods & Rates

We offer the following shipping options:

Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
International Shipping: 7-21 business days depending on destination

Shipping costs are calculated at checkout based on your location and selected shipping method.

International Orders

We ship to select international destinations. Please note that international orders may be subject to customs duties, taxes, and fees determined by your country's customs office. These charges are the responsibility of the recipient.

Questions?

If you have any questions about shipping, please contact our customer service team.

Return Policy

What is the return policy?

Return Window

We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.

Eligible Items

Most items are eligible for return or exchange, including:

Apparel (unworn with tags attached)
Accessories in original packaging
Unwashed and undamaged items

Non-Returnable Items

The following items cannot be returned:

Final sale or clearance items
Items marked as non-returnable at checkout
Worn, washed, or damaged items
Items without original tags or packaging

Questions?

If you have any questions about our return policy, please reach out to our customer service team.

FAQ

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods displayed at checkout.

Is it safe to shop on your website?

Yes! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our priority.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once an order is processed and shipped, we cannot make changes, but you can return items according to our return policy.

Shipping & Delivery

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. International orders may take 7-21 business days depending on your location.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your package's progress.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. See our Return Policy page for full details.

How do I return an item?

Contact our customer service team with your order number to initiate a return. We'll provide you with return instructions and authorization.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.

Products & Sizing

How do I choose the right size?

Each product page includes detailed size charts and measurements. If you're between sizes or unsure, feel free to contact us for personalized sizing advice.